Research Opportunity: Building a Customer Experience (CX) Index

AIAB is pleased to announce a new data set provided by Microsoft, a technology corporation that provides a comprehensive suite of cloud services and software to consumers. Focusing on their customers within the Healthcare industry, Microsoft is interested in developing a CX Index that can inform how the use of Microsoft solutions by individual healthcare entities is associated with patient outcomes, business scores, and fulfillment of healthcare-specific industry priority scenarios (IPS).Read More

Artificial Intelligence Risk & Governance

Artificial Intelligence Risk & Governance By Artificial Intelligence/Machine Learning Risk & Security Working Group (AIRS) Executive Summary As financial services firms evaluate the potential applications of artificial intelligence (AI), for example: to enhance the customer experience and garner operational efficiencies, Artificial Intelligence/Machine Learning (AI/ML) Risk and Security ("AIRS")[1] is committedRead More

Research Opportunity: Recommending Products/Brands & Lending Opportunities

AIAB is pleased to announce a new data set provided by Intercorp, the holding company of one of the largest Peruvian business groups. The company is focused on Peru’s growing middle class and provides a variety of services to satisfy consumer preferences in financial services, retail, healthcare, real estate, hospitality, education, and leisure and entertainment.Read More

Interacting User-Generated Content Technologies: How Questions and Answers Affect Consumer Reviews

AI and Analytics for Business Research Paper Series Interacting User-Generated Content Technologies: How Questions and Answers Affect Consumer Reviews This article studies the question and answer (Q&A) technology of electronic commerce platforms, an increasingly common form of user-generated content that allows consumers to publicly ask product-specific questions and receive responses,Read More

Customers of A Feather Engage Together: Using K-Means Clustering to Maximize Retention

Hand reaching out to AI brain graphic Wharton AI & Analytics for Business Analytics Accelerator Case Study Customers of A Feather Engage Together: Using K-Means Clustering to Maximize Retention Objective NeuroFlow is a healthcare technology and analytics company enabling behavioral health access and engagement to improve outcomes, overall wellness, and costs of care. High user engagement ratesRead More